Zoom focuses on email and contact center integrations at Zoomtopia 2022

Zoom has announced a host of new innovations to its collaboration platform, including new email and calendar integrations and conversational AI features in Zoom’s contact center.

In addition to the updates, Zoom is also launching Zoom Spots, a virtual co-working space designed to help to drive employee connection and collaboration.

The latest platform innovations were announced at Zoom’s annual Zoomtopia conference, which kicked off Tuesday.

Speaking at a briefing before the event, Joseph Chong, head of product, solutions and industry marketing at Zoom, said that one of today’s biggest challenges facing businesses of all sizes is how to stay nimble and adapt to customers’ evolving needs, while trying to figure out what hybrid work means to their organisations and find new ways to make employees feel more connected.

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